Attorney General Files Complaint Against Trio Alarm

Updated 2 years ago From a News Release by WV Attorney General Patrick Morrisey
CHARLESTON — Attorney General Patrick Morrisey  announced his Office recently filed a complaint against Wisconsin-based Trio Alarm, LLC, alleging the business and its manager violated the West Virginia Consumer Credit and Protection Act.

 
The complaint, which was filed in Cabell County Circuit Court, alleges Trio Alarm and its manager, Tyler Ignatowski, engaged in unfair and deceptive sales practices.
 
“Our Office works tirelessly to protect consumers from businesses who violate the West Virginia Consumer Credit and Protection Act,” Attorney General Morrisey said. “These laws apply to every business, regardless of size.”
 
The complaint alleges Trio employees went door-to-door to sell home security systems, despite the company lacking a license to sell these systems in West Virginia. Employees then allegedly used several fraudulent, high-pressure sales tactics to deceive consumers.
 
The company allegedly told its employees to target homes with signs or stickers indicating it was already protected by another company’s security system. Trio employees would allegedly then try to deceive the homeowner by claiming Trio had taken over their existing company, or by claiming they were from the homeowner’s current provider and were there to “upgrade” the system.
 
The complaint states that as a result of these alleged fraudulent practices, consumers unknowingly entered into new agreements for their home security. Customers allegedly did not realize they were deceived until they received monthly statements from both their former provider and Trio. Consumers were then allegedly told they could not rescind their contract with Trio unless they paid a termination fee.
 
“Homeowners should always carefully review contracts before signing them and never feel pressured by high-intensity sales tactics,” Attorney General Morrisey said. “It is always important to do your homework on a company before signing a contract for a service or good.”
 
The complaint was assigned to Judge F. Jane Hustead and given the case number 15-C-383. A copy of the complaint can be accessed here: http://bit.ly/1LnGV0J.
 
If you believe you have been the victim of a scam, call the Attorney General’s Consumer Protection Division at 800-368-8808 or the Eastern Panhandle field office in Martinsburg at 304-267-0239. To file a report online, go to www.wvago.gov.
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