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Woman Complained About March Water Shut Offs due to Sanitary Board
The woman told an employee, “she tried numerous times this week (March 16, 2013) to contact the board offices and could not reach anyone.”
Since that time frame the executive director resigned, Mayor Williams promised to put the HSB house in order, and an interim sanitary board director has been named.
At the board's Tuesday morning, Sept. 24 meeting, Ms. Watkins described progress of billing conversion, a process necessitated due to West Virginia Water not continuing to bill sanitary board customers.
Responding to repeated difficulties of customers getting in touch with the board about billing, Ms. Watkins said that "We have brought in a temporary worker to handle phone calls and the call volume." In addition, an agreement has been made with West Virginia American Water for "dispatches" to disconnect water service of past due accounts.