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“Do Not Use” Lift for Kanawha, Putnam Counties; Flush PDF attached
The U.S. Center for Disease Controls (CDC) and U.S. Environmental Protection Agency (EPA) do not anticipate any health effects from these levels and the Do Not Use has started to be lifted according to designated zones.
The ban is being lifted in a strict, methodical manner to help ensure the water system is not overwhelmed by excessive demand, thereby causing more water quality and service issues. Zones have been established based on the flow of water from the treatment plant through the system.
West Virginia American Water, along with the interagency team, are communicating the lift zones through a variety of sources including an interactive webpage where customers can enter their home or business address and see their water service status. We strongly encourage all customers with access to the website to use this tool first. This map is accessible at www.westvirginiaamwater.com. Customers are encouraged to regularly visit the map for updates.
A temporary local 24/7 hotline has been established at 855-390-4569 for additional clarification. The hotline is for the exclusive purpose of helping customers in border areas gain clarification or for those who do not have internet access. Representatives will not be able to provide any information beyond clarification on lift locations. All other questions should be directed to our Customer Service Center at 1-800-685-8660.
Customers in lifted zones will need to flush their home plumbing systems. West Virginia American Water is providing flushing guidance via its website, media, and call center. Only customers located within the zones that have been lifted should begin flushing. Please do not begin flushing until your zone is lifted, nor flush beyond the necessary 20 minutes and put additional strain on the water system.
Customers might still experience a slight odor, but all test results in the lifted zones are below health risk levels determined by the Center for Disease Control.
West Virginia American Water will be offering residential customers a credit of 1000 gallons, which is more than will what likely be required to flush the average home. The average residential customer uses approximately 3,300 gallons per month.
West Virginia American Water thanks all its customers for their patience and cooperation during this event. The company continues to work with the state to provide both bulk and bottled water to impacted residents.
We remind customers that until their zone is announced, water should not be used for any purpose other than toilet flushing or firefighting. Alternative sources of water should be used for all purposes. Bottled water or water from another, safe source should be used for drinking, making ice, brushing teeth, washing dishes, bathing, food and baby formula preparation and all other purposes until further notice.
- How to Flush Plumbing (548.66 KB)