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CORRECTED: “Do Not Use” Order Lifted for Areas in Kanawha and Putnam County
Wednesday, January 15, 2014 - 05:11 Updated 39 weeks ago From Press Release
An interagency team including the W.Va. Bureau for Public Health, West
Virginia American Water and U.S. Army Corps of Engineers announced that
extensive testing produced results showing that levels of MCHM are below
one part per million (1 ppm). The order has now been lifted for
approximately 48,000 customers ? approximately 50 percent of the system’s
The ban is being lifted in a strict, methodical manner to help ensure the
water system is not overwhelmed by excessive demand ? causing more water
quality and service issues. Zones have been established based on the flow
of water from the treatment plant through the system.
West Virginia American Water is communicating the lift area statuses
through a variety of sources including an interactive webpage where
customers can enter their address and see their water service status. This
map is accessible at www.westvirginiaamwater.com. Performance of this
interactive tool has improved greatly since its initial launch, and
customers are encouraged to regularly visit the map for updates.
To supplement the web-based map, automated phone calls using our company
customer database will be launched in the morning in coordination with
lifted zones. A temporary local 24/7 hotline has been established at
855-390-4569 for additional clarification. All other questions should be
directed to our Customer Service Center at 1-800-685-8660.
Customers in lifted zones will need to flush their home plumbing systems.
West Virginia American Water has provided flushing guidance via its
website, media, and call center. Only customers located within the zones
that have been lifted should begin flushing. Please do not begin flushing
until your zone is lifted, nor flush beyond the necessary 25 minutes and
put additional strain on the water system.
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