“Do Not Use” Order Lifted for Customers in Elkview, Eskdale, Leewood and Ohley

Updated 4 years ago From Press Release
CORRECTED: The National Guard, not US Army Corps of Engineers were part of the interagency team.
The “do not use” water order has been lifted for an additional 80 customers in the communities of Elkview, Eskdale, Leewood and Ohley, bringing the total number of customers to 73,700. Please consult the online map to determine your status.
An interagency team including the W.Va. Bureau for Public Health, West Virginia American Water and U.S. Army Corps of Engineers announced thatextensive testing produced results showing that levels of MCHM are below one part per million (1 ppm).

According to the Centers for Disease Control: “At this time, scientists continue to recommend 1 ppm as a protective level to prevent adverse health
effects. However, due to limited availability of data, and out of an abundance of caution, you may wish to consider an alternative drinking
water source for pregnant women until the chemical is at non-detectable levels in the water distribution system.”

The ban is being lifted in a strict, methodical manner to help ensure the water system is not overwhelmed by excessive demand – causing more water
quality and service issues. Zones have been established based on the flow of water from the treatment plant through the system. West Virginia
American Water is communicating the lift area statuses through a variety of sources including an interactive webpage where customers can enter their
address and see their water service status. This map is accessible at www.westvirginiaamwater.com.

To supplement the web-based map, automated phone calls using our company
customer database will be launched in coordination with lifted zones. A
temporary local 24/7 hotline has been established at 855-390-4569 for
additional clarification. All other questions should be directed to our
Customer Service Center at 1-800-685-8660.

Customers in lifted zones will need to flush their home plumbing systems.
West Virginia American Water has provided flushing guidance via its
website, media, and call center. Only customers located within the zones
that have been lifted should begin flushing. Please do not begin flushing
until your zone is lifted, nor flush beyond the necessary 25 minutes and
put additional strain on the water system.
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