Comcast Internet Outages Concern Huntington City Council

by Tony Rutherford HuntingtonNews.Net Reporter

HUNTINGTON, WV (HNN) – Two days of internet disruptions have three Huntington City Council members complaining about the Comcast service.  Outages have occurred on Wednesday and Thursday. On Thursday morning, the internet was working, only to go off shortly after 11 a.m.  Due to the outage, Huntington City Hall was without email service.

Since City Hall was affected by the Comcast outage, the clerk has not been able to send out the Huntington City Council agenda  for the Monday, Jan. 24 meeting.

Council chairman Mark Bates said, “I had several business owners that rely on Comcast internet  and cannot get Frontier DSL.  The internet [connection] has been going randomly up and down… unpredictable , if you will. And, as we speak [at approximately 4:45 p.m. Jan. 20] Comcast has been down all afternoon.”

Council woman Rebecca Thacker complained that she has been disrupted from working at home on her computer for the last two days.

Council Finance Chairman Steve Williams explained that there were disruptions “back in the summer.” There have not been any for Williams until the last two days.  “[Still], You can’t disrupt your business [that often].”

Bates told that “a few weeks ago” the provider notified certain businesses. The chairman said that he received a “voicemail that we are doing service upgrades and your service may be disrupted.  But I have not gotten any of those calls in three to four weeks.”

Councilman Scott Caserta told those at the work session that the city has “no contract” with Comcast and that there have been a pattern of service problems.

The multi-channel service provider took over Adelphia’s customers after that company went bankrupt.

Television cable service has not been affected.